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      RIBA South-South East (Reading) - Managing client relationships: how effective communication and documentation leads to successful projects in Reading


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      October 14, 2020

      Wednesday   2:00 PM

      100 Longwater Avenue
      Reading, Berkshire RG2 6UL

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      EVENT DETAILS
      RIBA South-South East (Reading) - Managing client relationships: how effective communication and documentation leads to successful projects

      Managing client relationships: how effective communication and documentation leads to successful projects When dealing with the many varied tasks that running an architectural project entails, it is easy to focus on getting the job done ahead of communicating effectively with your client or keeping on top of your project documentation.   At best this can lead to confused, anxious or unhappy clients; at worst to the breakdown of the working relationship, unsuccessful project outcomes and the associated legal or financial repercussions that may follow.       Using practical and actionable guidance, this seminar will demonstrate how effective communication and project documentation can be used as positive tools for managing the client experience, resulting in improved project success and practice efficiency.    Specifically, this seminar will look at:    Methods to recognise potentially negative aspects of the client/architect relationships and strategies to turn them into positive ones  Listening techniques to aid effective communication, better understand clients’ needs and create meaningful briefs   Examples of how to use the brief as live project document, to communicate and map changes in projects, and how this can inform future projects   How to recognise and utilise the appropriate real time dispute avoidance methods and mitigation strategies during the currency of a project to enable timely and cost-effective project delivery by maintaining relationships within the project team  The function and key principles of professional services contracts and how they can be used throughout a project as a framework for client management     Speaker: Jane Middlehurst, Poulsom MiddlehurstJane is a RIBA chartered architect and RIBA client adviser who has been working with, and learning from clients for the past seven years through her architecture practice Poulsom Middlehurst. Her first experience of guiding clients through the architectural process led to the creation of HomeNotes, a client advice service providing support through group workshops, online learning and one-to-one consultations. Jane is passionate about understanding the client experience and using this as a positive influence to improve the architectural process.  She is an experienced speaker, delivering group workshops, online webinars and external talks.    Speaker: Mark Pritchard, Howard KennedyMark is a solicitor and construction specialist for Howard Kennedy with over ten years' experience in high profile and complex dispute resolution. He advises members of the construction industry on risk during the lifespan of a project, from initial procurement to the settlement of disputes during the project and after completion. He has clients across the construction industry, including architects, structural engineers and quantity surveyors, as well as corporate and institutional clients, from national house builders, international energy companies, banks and other law firms. In addition to his experience in real time dispute resolution, he has conducted complex litigation in the TCC, Administrative Court and Court of Appeal. He has lectured within his industry and externally to clients on construction matters, particularly around risk and dispute avoidance.      Core Curriculum Topics Procurement and contracts Business, clients and services Legal, regulatory and statutory compliance Terms and Conditions (PAYG)  Cancellations are acceptable in writing up to 10 working days of the event, please contact regional office for cancellation requests Substitutes are permitted at any time*, please contact regional office for substitution requests If the RIBA has to postpone or cancel the event the booker is entitled to a full refund of the ticket price only, no compensation will be given for travel costs We may contact you regarding future CPD events The RIBA accepts no responsibility for the views or opinions expressed by speakers or any other person at the event A photographer will cover this event and the images may be used to publicise future RIBA events By accepting an invitation or purchasing a ticket you consent to being photographed, filmed or recorded as a visitor attending the event.  On entry to the event you agree to accept and abide by any venue rules The RIBA reserves the right to refuse admission to any ticket holder The details you provide will be processed in line with the RIBA's GDPR obligations. For information on how we handle your personal data please see our Privacy Policy on architecture.com The personal data you provide is managed via Eventbrite in order to provide a better service. The RIBA staff process the data at all times * Non-members cannot substitute for a member and/or student ticket.

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